Refund policy

Return & Refund Policy

At Mirza Auto Parts, we strive to ensure every customer is satisfied with their purchase. If you are not completely satisfied with your order, we are here to help.

Return Window

You may request a return within 7 days of receiving your order.

Return requests made after 7 days of delivery may not be eligible for return or refund.

Eligibility for Returns

To qualify for a return, the item must:

  • Be unused and uninstalled.
  • Be in its original condition.
  • Be returned in its original packaging.
  • Include all original accessories, labels, and documentation, where applicable.
  • Be accompanied by proof of purchase, such as your order number or receipt.

Products that show signs of use, installation, customer-caused damage, or missing original packaging may not be eligible for return.

Change-of-Mind Returns

We accept change-of-mind returns within 7 days of delivery, provided that:

  • The return request is made within 7 days of delivery.
  • The product is unused and uninstalled.
  • The product is in its original condition.
  • The product has its original packaging and included accessories.
  • The product meets all other eligibility requirements in this policy.

The customer is responsible for return shipping costs for change-of-mind returns.

Damaged, Defective, Incorrect, or Incomplete Items

If you receive a product that is:

  • Damaged during shipping,
  • Defective,
  • Incorrect, or
  • Missing parts,

please contact us within 7 days of delivery with your order number and clear photos showing the issue.

After reviewing and verifying the issue, we will arrange an appropriate solution, which may include:

  • A replacement,
  • A refund, or
  • An exchange,

at no additional cost to you when the issue is confirmed to be our responsibility.

Non-Returnable Items

The following items cannot be returned unless they are defective, damaged, incorrect, or otherwise covered under the damaged/defective/incorrect item section of this policy:

  • Used or installed products.
  • Products damaged due to improper installation or misuse.
  • Products returned without their original packaging where the packaging is required for the product's resale or identification.
  • Clearance or final-sale items.
  • Specially ordered items.
  • Items damaged after delivery due to customer handling, installation, misuse, or improper storage.

Refund Process

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved, your refund will be processed within 5–10 business days after approval.

For prepaid orders, approved refunds will generally be issued to the original payment method.

For Cash on Delivery (COD) orders, we will contact the customer to arrange an appropriate refund method, such as a bank account or another mutually agreed payment method.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our mistake, an incorrect item, a defective product, or an item damaged during delivery.

Exchanges

Eligible items may be exchanged for the same product if it is available in stock.

If the requested replacement is unavailable, we will contact you to arrange an appropriate alternative, refund, or other solution.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

Mirza Auto Parts will cover or arrange the appropriate return shipping solution when the return is due to:

  • An incorrect item shipped by us.
  • An item damaged during delivery.
  • A defective product.
  • Another confirmed error on our part.

We recommend using a trackable shipping service when returning an item. Mirza Auto Parts cannot guarantee receipt of returned items that are sent without tracking.

How to Request a Return

To initiate a return, please contact us within 7 days of delivery and provide:

  • Your order number.
  • Your full name.
  • The reason for the return.
  • Photos of the product, if the item is damaged, defective, incorrect, or incomplete.

Our support team will review your request and provide return instructions if the return is approved.

Please do not send a product back without first receiving return instructions from Mirza Auto Parts.

Return Address

After your return request has been reviewed and approved, we will provide the appropriate return address and shipping instructions.

Please do not send returns to our business address unless specifically instructed by our support team.

Product Compatibility

Customers are responsible for confirming product compatibility with their motorcycle before placing an order.

If you are unsure whether a product is compatible with your motorcycle, please contact us before purchasing. We will be happy to assist with compatibility information where available.

Returns caused by an incorrect product selection or compatibility issue are treated as change-of-mind returns and are subject to the applicable conditions and return shipping requirements above.

Contact Us

Mirza Auto Parts
Address: Zafarwal, Punjab 51670, Pakistan
Email: shop@mirzaautos.pk
Phone / WhatsApp: +92 331 5150156
Business Hours: Monday–Saturday, 9:00 AM–8:00 PM
Sunday: Closed

For return, refund, replacement, or exchange requests, please contact us using the information above.